Shipping and returns

SHIPPING & RETURNS

Shipping Information

We work hard to make sure your Nutara experience is smooth from the moment you place your order.

Processing Time:
All orders are processed within 1–2 business days (excluding weekends and public holidays).

Shipping Coverage:
Currently, we ship within the UAE. International shipping options may be introduced in the future.

Delivery Time:
Once dispatched, orders are typically delivered within 1–3 business days, depending on your location.

Shipping Fees:
Shipping fees (if applicable) will be calculated and displayed at checkout before you complete your purchase.

Order Tracking:
After your order is shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

---

Returns & Exchanges

At Nutara, quality and freshness are essential. Due to the nature of food products, we have specific return guidelines to protect our customers.

Food Safety Policy:
For health and safety reasons, we do not accept returns or exchanges on opened or used products.

Damaged or Incorrect Orders:
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging

We will assess the issue and arrange a replacement or refund where applicable.

Refunds:
Approved refunds will be processed back to the original payment method within 7–10 business days after confirmation.

---

Cancellations

Orders can be canceled only before they are shipped.
Once an order has been dispatched, it cannot be canceled.

---

If you have any questions about shipping, returns, or your order, please feel free to contact us